Frequently Asked Questions

General

What is PaperChunk?

PaperChunk is a Minecraft server hosting platform. We provide managed Paper servers with a full admin panel, plugin support, and in-game store integration.

What Minecraft versions are supported?

We support all Paper-compatible versions. You can change the version from your server dashboard. Most servers run the latest stable release.

Can Bedrock players join?

Yes! All servers come with GeyserMC support, allowing Bedrock Edition players to connect. Bedrock players connect on port 19132.

Server

How do I connect to my server?

Add yourserver.paperchunk.com in Minecraft's multiplayer menu. Replace yourserver with your actual server name.

Why is my server showing as "Deploying"?

New servers take 2-3 minutes to provision. The status will automatically change to "Active" once ready. The dashboard refreshes automatically.

Can I use mods?

PaperChunk runs Paper servers, which support plugins (not Forge/Fabric mods). There are thousands of plugins available that cover most use cases.

How do I become an operator?

Use the console in the admin panel:

op YourUsername

Can I change the world seed?

You can set the seed in server.properties → level-seed. Note that this only applies when generating a new world. To reset the world, delete the world folder and restart.

Plugins

How many plugins can I install?

There's no hard limit. However, more plugins use more RAM and CPU. We recommend keeping it reasonable for your plan.

A plugin says "incompatible" — can I still use it?

"Incompatible" means no build was found matching your MC version on Modrinth. The plugin may still work — you can try uploading the .jar manually if the admin has enabled manual uploads.

My plugin isn't working after install

Make sure to restart the server after installing plugins. Check the console for any errors during startup.

Billing

Can I cancel at any time?

Yes. Your server enters a 7-day grace period after cancellation. During this time you can still access it. After 7 days, the server is permanently deleted.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe.

Do you offer a free trial?

We don't currently offer free trials. The Starter plan at €7/month is our most affordable option.

Can I upgrade my plan?

Plan upgrades are handled manually. Contact support to change your plan.

Technical

What Paper version do you use?

You can choose any Paper version from the server dashboard. We recommend using the latest stable build.

How much RAM does my server get?

  • Wood: 4 GB
  • Stone: 8 GB
  • Iron: 16 GB
  • Diamond: 32 GB
  • Netherite: 64 GB
  • Dragon: 128 GB

Where are servers hosted?

All servers are hosted on Hetzner Cloud in Europe (Germany/Finland). This provides excellent performance for European players and decent latency for most regions.

Do you provide SSH access?

No, direct SSH access is not provided. All server management is done through the admin panel. This ensures security and prevents configuration conflicts.